Great Moments in Customer Care

I just remembered this post of Forrest Covington’s from a week or two ago, in which he relates a pretty amusing question he received from a potential client of his. And I figured that people who play the piano would be, you know, inherently smart enough to not ask questions like this. Wow.

(I’m amazed that Mr. Covington didn’t respond that he could just tune the black keys, thus saving the pianist even more money if he would switch to playing nothing but pentatonic music!)

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